Contact
For a privacy question, access request, correction, or deletion request, email contact@bettersite.co.nz.
Privacy policy
This policy explains how Better Site by Benjamin handles information connected with bettersite.co.nz, enquiries, website projects, hosting, and care services.
Information you choose to provide
Better Site may collect your name, email address, business name, optional phone number, optional current website, selected project or care-plan interest, and the messages, files, images, links, or business details you choose to send.
The free homepage form requires your name, email, business name and acceptance of the Terms of Service. Your current website and additional context are optional. The contact form requires your name, email, subject and message; business name and phone are optional. If you use the website finder handoff, your answers and recommended setup are included in the enquiry for you to review and edit. The mockup form records the terms version you accept.
Providing information is voluntary, but the required fields are needed to send the form and respond to your request. You can email instead. Benjamin at Better Site receives and handles enquiries in Christchurch, New Zealand; contact details are above.
Please do not submit payment card details, passwords, or highly sensitive information through the public forms.
Technical and measurement information
The website, host, form provider, and security systems may create technical records such as IP address, requested page, browser or device details, timestamps, errors, form-delivery records, and spam-prevention signals.
The site uses Meta Pixel to record PageView events and, after a confirmed successful form submission, a deduplicated Lead event with limited context such as form type, selected package, and source page. See the Cookie and Tracking Policy for more detail.
How information is used
- reply to enquiries and arrange calls
- prepare a free homepage preview, quote, proposal, or project plan
- design, build, host, maintain, update, or hand over a website or web app
- provide website care, support, content edits, and SEO content updates
- send invoices, service messages, and project updates
- measure broad website and enquiry activity
- protect the website, forms, inbox, and customer services from misuse
- meet legal, tax, accounting, record-keeping, or dispute-resolution requirements
Better Site does not sell personal information.
Service providers
Forms are processed through Web3Forms and delivered through related email systems. Other providers may assist with hosting, domains, DNS, analytics, invoicing, file storage, backups, website platforms, and professional advice.
Only information reasonably needed for the relevant purpose is shared. Some providers may process or store information outside New Zealand under their own terms and privacy practices.
Retention, access, and correction
Enquiry, project, support, invoice, handover, and account information may be retained for as long as reasonably needed to provide services, maintain records, resolve disputes, and meet lawful business requirements.
You can ask whether Better Site holds information about you, request access, ask for a correction, or request deletion where appropriate. Identity verification may be required. Some records cannot be deleted where retention is reasonably required for legal, accounting, tax, security, backup, or dispute purposes.
Security
Better Site takes reasonable steps to protect information from loss, unauthorised access, misuse, or disclosure. No website, form, email service, or hosting provider can be guaranteed completely secure.
If a privacy or security issue is likely to cause serious harm, Better Site will take appropriate steps under applicable New Zealand privacy requirements.